IFS Customer Experience Center
A cutting-edge Experience Center for IFS with The Storytelling Suite.
IFS | 2019
London, United Kingdom.
Services & products
Strategy & Concepting, Solution delivery, Content creation, Customer Experience Center, IX Room, Media wall & Auditorium.
Introduction
We’re living in an age of personalization, making companies like IFS essential as they deliver tailored ERP, asset management, and field service solutions to meet diverse client needs worldwide. With customers across diverse industries in more than 80 countries, each of their solutions has its own story to tell.
With their custom-built Experience Center, IFS can address each customer’s unique situation with an immersive storytelling experience that truly resonates and inspires.
Challenges
The IFS Experience Center was born from a bold idea: to reimagine how they interact with clients. IFS wanted their Experience Center to be a dedicated space for really connecting with the challenges and needs of their customers. It had to captivate and inspire – with tailored stories that each customer could relate to. Showcasing how IFS could offer solutions that would bring value to their business..
From the moment a visitor steps through the door, their journey would truly become their own.
Solution
When IFS relocated their UK office, their Chief Digital & Information Officer, Sal Laher, took the initiative to commission a dynamic Experience Center that could demonstrate their products in a highly agile way.
Working towards their goals, TSC created an immersive space that could spark interactions, inspire new ideas, and direct meaningful conversations. Powered by The Storytelling Suite, IFS can customize a variety of templates to create an endless array of experiences. From product launches to brand experiences and global town halls – it’s all possible with this versatile technology.
IFS’s Experience Center has set a new standard for customer-centric storytelling. They can demonstrate the benefits of each solution in a tangible and highly targeted way.
Each experience can be tailored to different personas, so each visitor has the experience that’s the most impactful for them. Whether they’re a potential client, partner, or future employee – IFS can dive into distinct storylines that leave a lasting impression.
“The Experience Center is transformative ... It’s far beyond anything we could show in a boardroom.”
Results
IFS has seen tangible results from their Experience Center: more deals, stronger customer relationships, deeper partnerships, and more community involvement. They’ve also found it easier to attract top talent. With this Experience Center, IFS shows its customers how they go the extra mile.
Every experience is made personal and every journey has been plotted out just for them. Above all, it’s living proof of IFS’s forward-thinking approach.
“We have an ideal template, but it’s so easy to skip ahead or dive deeper based on the conversation in the room. That level of flexibility is truly powerful.”
Want to ignite new ideas and deepen customer relationships with a purpose-built space for immersive storytelling?
Let TSC help you achieve your goals with interactive experiences that bring ideas to life.